Terms of Service
1. Booking a Cruise or Charter Boat
50% of the price of the cruise or boat is required as a deposit to confirm your booking. You can pay via bank transfer or by PayPal.
The remainder is to be paid up to 1 month before the cruise date. You will receive a full summary of your booking confirmation.
The lead client or individual making a cruise or charter booking will be asked to send a photo or photocopy of their Passport details to comply with Spanish charter regulations. This is required for all cruises and charters.
2. Methods of payment Payments are accepted in the following: PayPal Bank transfer
3- Cancellations & Changes
Deposits taken at time of booking are non-refundable, however deposits taken may be transferable to alternative bookings rescheduled within the same season up to 14 days prior to the booked charter date, subject to availability. Palma Boats will make every effort to comply with clients request for changes up to the date of the cruise, but cannot guarantee availability.
Cancellation by the client up to 14 days before the cruise date will result in loss of 50% deposit. Cancellation made by the client within 14 days of the cruise date will result in loss of payment.
No refunds will be made for clients who fail to show up for the booked cruise/charter.
No refunds will be made for late arrivals, however the boat(s) will remain available for use up to the scheduled end time of the arranged cruise/charter, subject to any alternative itinerary as may be necessary during the remaining time available.
If the cancellation comes from Palma Boats due to a break-down, mechanical failure, bad weather or any other unforeseen circumstances and cannot make the trip on a different agreed date, the customer is entitled to a full refund of any monies paid.
In the event of bad weather, the Captain will have the responsibility of deciding if it is feasible and safe to depart. We all understand customers want to have a nice day on board, and high winds or continuous rain will be grounds for cancellation. Clouds and light & short showers which are normal in Mallorca during the whole year are not grounds for cancellation.
5. State of the vessels and security
Whilst on board, the captain has full authority for any decisions regarding the use of the vessel and in particular all aspects of safety.
The boats are checked for damage before and after every charter and a log kept of relevant items.
If any significant damage is done to the vessel or Palma Boats property due to negligence or failure to comply with instructions by our crew, we will have to make an appropriate charge.
Smoking on board is strictly restricted to the aft swim platform ONLY. Any burn damage to internal upholstery will result in a charge for full replacement cost of the item as repair is not normally possible for such items.
Drugs are NOT ALLOWED onboard.
Palma Boats encourages a responsible consumption of alcohol and reserves the right to refuse any client who is intoxicated.
6. Accident Liability
Palma Boats accepts no responsibility for any personal injury or loss or damage to personal property that does not arise from intent or gross negligence from the cruise/charter company during the boat cruise or charter and any associated activities. Boating and watersports activities involve an element of risk. Risks include injury, illness, death from drowning, sunburn, sunstroke or accident in addition to loss or damage to personal property. Clients making bookings or participating in any Palma Boats cruise or activities are agreeing to all terms and conditions herein and take full personal responsibility for any injury or loss sustained and are advised strongly to check that their own personal insurance covers such activities.
7. Complimentary Inclusions
Palma Boats provides complimentary drinks: soft drinks, beer and cava. Please ask our staff about any special orders such as champagne, wines, spirits etc. Food may be taken on board. Lunch can be organised off-shore for an extra charge. Please discuss the options available with our staff. Palma Boats encourages a responsible consumption of alcohol and reserves the right to refuse any client who is intoxicated.
8. Restaurant Reservations
Ask our staff to make table reservations on your behalf. The crew will remain on board to look after your belongings and the vessel. Clients must be responsible for managing their own time. Our crew are authorised to draw up anchor and return to the harbour if the client does not return to the boat at the agreed time.
9. Health & Safety
Palma Boats has the authority to cancel the charter with no refund if the clients do not comply with the companies rules and regulations. This also includes if they do not listen to the crews instructions during the cruise. If in any way the safety of our clients or staff members is at risk then Palma Boats has the right to take the necessary actions.
Client rules: Do not exceed the agreed guest capacity detailed in your booking summary. Respect the crew's instructions. Do not smoke in the boat interior. Swim in the instructed areas. Responsible alcohol consumption.